iConverse enables human-machine written and spoken transactional interaction in natural language, aiming at improving customer service and cutting down operating costs.
ONO SUCCESS STORY
Ono was facing the need to improve the efficiency and response time of its customer service, while reducing the bottom line costs related to its operation. To carry it out, Ono decided to articulate a strategy to shift traffic from the dedicated customer service telephone channel to the Web channel. Doing so required putting in place an intelligent piece of software able to deal with and solve correctly all customers’ requests, mimicking a human-to-human written interaction. Read +